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Privacy Policy
Our Privacy Policy
Our Privacy Policy outlines how we collect, use, and protect your personal information. Your privacy and security are our priorities.
Last Updated on March, 27, 2025
Information We Collect
We may collect personal information from you when you visit our website, register for an account, or interact with our services. This information may include your name, email address, contact details, and any other information you voluntarily provide to us.
How We Use Your Information
We may use the information we collect from you for various purposes, including:
Providing and improving our products and services
Personalizing your experience on our website
Communicating with you about your account and any updates or promotions
Analyzing website traffic and user behavior to enhance our offerings
Data Security
We take data security seriously and employ industry-standard measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
Third-Party Disclosure
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except as required by law or as necessary to provide our services. We may share your information with trusted third-party service providers who assist us in operating our website, conducting our business, or servicing you, provided that they agree to keep your information confidential.
Cookies
Our website may use cookies to enhance your browsing experience and collect information about how you interact with our site. You can adjust your browser settings to refuse cookies or alert you when cookies are being sent, but some features of the site may not function properly without cookies.
Changes to this Privacy Policy
We reserve the right to update or change this Privacy Policy at any time. Any changes will be posted on this page, and the effective date will be updated accordingly. We encourage you to review this Privacy Policy periodically for any updates.
Contact Us
If you have any questions or concerns about our Privacy Policy or the handling of your personal information, please contact us at admin@replano.io
General terms and conditions and privacy policy
Our policy
Last updated on March 27, 2025
Introduction
Welcome to Replano. (“Replano”, “we”, “us”, or “our”).
These Terms & Conditions apply to all services and products offered through our software and website.
By using our Service, you confirm that you have read, understood, and agreed to be bound by these Terms & Conditions, including our Privacy Policy.
If you do not agree with (or cannot comply with) these Terms & Conditions, we ask that you refrain from using our Service. However, you can always contact us at admin@replano.io to discuss any questions or concerns. We are committed to finding a suitable solution together.
These Terms & Conditions apply to all visitors, users, and any other parties who wish to access or use the Service.
1. Definitions
In these Terms & Conditions, the following terms are used with the meanings specified below unless explicitly stated otherwise:
Replano: The private limited company Replano B.V., registered at Melchersstraat 201, 6372KZ Landgraaf, Netherlands, and listed with the Chamber of Commerce under number 72694580.
Service: The Software as a Service (SaaS) solution provided by Replano for e-commerce sellers, including stock forecasting, cash flow optimization, and supply chain management tools.
User: Any natural or legal person who utilizes the Service, specifically e-commerce business owners and online sellers.
Agreement: Any agreement between Replano and the User regarding the use of the Service.
Account: The User’s personal profile that grants access to the Service.
Data: All information, including sales data, stock levels, financial metrics, and forecasts, processed within the Service.
User Content: Any data or information that the User uploads, inputs, or modifies within the Service.
Personal Data: Any information relating to an identified or identifiable natural person, as defined in the General Data Protection Regulation (GDPR).
Data Processing Agreement: The agreement between Replano and the User outlining the processing of Personal Data by Replano as a data processor.
Force Majeure: Any circumstance beyond Replano’s control that temporarily or permanently prevents the fulfillment of the Agreement.
Confidential Information: Any information designated as confidential or which, by its nature, should reasonably be considered confidential.
2. Applicability
2.1 These Terms & Conditions apply to all offers, proposals, agreements, and deliveries by Replano, unless explicitly agreed otherwise in writing.
2.2 Deviations from these Terms & Conditions are only valid if explicitly agreed in writing between Replano and the User.
Offers and Proposals
3.1 Temporary offers and promotions from Replano are only valid for the period specified in the offer and cannot be accepted after the expiration of this period.
3.2 Prices and Terms The prices and proposals mentioned on the website are binding at the time of publication. However, Replano reserves the right to change prices and terms.
Any changes to prices and/or terms will be announced at least one month in advance via email or within the Service, as described in Article 7.6. These changes will take effect at the beginning of a new subscription period. Until the end of a current subscription period, the rates and terms agreed upon at the time of entering that period will remain in effect.
If the User does not agree with the change, they have the right to terminate the Agreement before the change's effective date, as specified in Article 7.6. By continuing the subscription after the effective date of the change, the User agrees to the new rates and/or terms.
3.3 Replano is not bound by its offers or proposals if the User reasonably understands that the offer or proposal, or any part thereof, contains an obvious mistake or typo.
3.4 Digital communication and offers are considered as written, unless otherwise indicated.
4. Formation of the Agreement
4.1 The Agreement is concluded at the moment the User registers for the Service, agrees to these Terms & Conditions and the Privacy Policy, and the registration is confirmed by Replano.
4.2 By entering into the Agreement, the User acknowledges having read and agrees to these Terms & Conditions and the Privacy Policy of Replano.
4.3 Replano reserves the right to refuse a User without providing a reason.
5. Execution of the Service
5.1 Replano will make every effort to provide the Service to the best of its ability.
5.2 Replano cannot guarantee that the Service will always be accessible without interruptions or disruptions.
5.3 Replano has the right to modify, expand, restrict, or terminate the Service or any part of it at any time.
5.4 Planned or unplanned maintenance work may affect the availability of the Service. Replano will make every effort to perform scheduled maintenance outside of business hours and inform the User in advance.
5.5 Replano offers email support to Users for questions and issues related to the Service.
6. Use of the Service
6.1 The User must register by creating an Account and providing accurate and complete information as requested.
6.2 The User is responsible for maintaining the confidentiality of their login credentials and for all activities that occur through their Account.
6.3 The User will not use the Service for illegal or unlawful purposes and will comply with all applicable laws and regulations.
6.4 The User is not permitted to:
Circumvent the security measures of the Service.
Use the Service in a way that damages, disables, overloads, or interferes with the functioning of the Service.
Use the Service for creating or distributing content that infringes on third-party intellectual property rights.
Use the Service for purposes not aligned with marketing purposes.
6.5 The User is responsible for all content created through the Service, including AI-generated content. The User must ensure that such content complies with applicable laws and regulations and does not infringe upon the rights of third parties, such as intellectual property rights.
6.6 Replano reserves the right to implement an Acceptable Use Policy (AUP) and make it available to the User.
7. Prices and Payment
7.1 The User is required to pay a fee for using the Service, as specified on Replano's website or as otherwise agreed. Various subscription types are available, including monthly and yearly subscriptions with associated discounts.
7.2 All prices are exclusive of VAT and other government-imposed taxes, unless otherwise stated.
7.3 Payment must be made via the payment methods provided by Replano and within the term specified on the invoice or otherwise indicated.
7.4 The User agrees to automatic billing or periodic invoicing for subscriptions unless otherwise agreed.
7.5 Subscriptions will automatically renew for the same period unless the User cancels the subscription in accordance with Article 8.
7.6 Replano reserves the right to change prices and rates. Changes will be announced at least one month in advance via email or within the Service. If the User does not agree to the change, they have the right to terminate the Agreement effective from the date the change takes effect.
7.7 In the event of late payment, the User is automatically in default, and Replano is entitled to suspend access to the Service until payment is received. The User will owe statutory interest on the outstanding amount, along with any collection costs.
8. Duration and Termination
8.1 The Agreement is entered into for an indefinite period unless otherwise agreed.
8.2 The User can terminate the Agreement at any time through their Account or by contacting Replano, with a notice period of one month.
8.3 If the User has entered into a subscription with a fixed term (e.g., an annual subscription), the User is required to pay the full subscription fee for the remaining duration of the Agreement if terminated early. Paid fees will not be refunded.
8.4 Replano may terminate the Agreement with a notice period of 1 month.
8.5 Replano has the right to terminate the Agreement immediately if the User breaches these Terms & Conditions or if the continuation of the Agreement is no longer reasonably possible for Replano.
8.6 After termination of the Agreement, the User’s Account will be deactivated, and the User will no longer have access to the Service or their data and content within the Service.
8.7 The User is not entitled to a refund of any paid fees in the case of early termination of the Agreement.
9. Intellectual Property Rights
9.1 All intellectual property rights related to the Service, including but not limited to the software, AI technology, and content developed or provided by Replano, are exclusively owned by Replano or its licensors.
9.2 The User retains ownership of all intellectual property rights to User Content they upload via the Service, such as photos and personal information. Replano will only use, store, and process this User Content to the extent necessary to deliver, maintain, and improve the Service to the User. Replano will not use this content for any other purposes.
9.3 The User holds exclusive commercial rights to any Content generated within the Service. Replano retains a non-exclusive usage right for the following purposes:
To improve and develop the Service.
To analyze generated data to optimize the functionality of Replano.
9.4 Replano will not commercially exploit generated Content without the User’s prior written consent. However, anonymized data may be used for internal analysis and reporting.
9.5 The User is entitled to use AI-generated Content for marketing purposes. However, the User is not allowed to use the AI-generated Content to train their own AI models or for other purposes that do not align with the intended use of the Service.
9.6 The User is responsible for the content they create using the Service, including AI-generated content. The User must ensure that this content complies with all applicable laws and regulations and does not infringe upon third-party rights.
9.7 Replano will treat the User’s personal data and content in accordance with the Privacy Policy and will take appropriate measures to ensure its confidentiality and security.
9.8 The User indemnifies Replano against any claims from third parties related to the User-provided or generated content.
10. Liability
10.1 Replano is only liable for direct damages caused by intent or gross negligence on the part of Replano.
10.2 Replano is not liable for:
Indirect damage, including consequential damage, lost profit, missed savings, and business interruption.
Damage resulting from the unavailability of the Service.
Damage due to incorrect or incomplete information provided by the User.
Infringements of third-party intellectual property rights.
Damage resulting from the use of AI-generated Content.
10.3 If Replano is liable despite the above limitations, the liability will be limited to the amount the User has paid to Replano in the three months preceding the event that caused the damage.
10.4 Replano’s total liability will not exceed the maximum amount allowed by law.
10.5 Replano’s AI technology supports content creation. However, the User remains fully responsible for ensuring compliance with legal requirements and ensuring the accuracy and relevance of the generated content.
11. Force Majeure
11.1 Replano is not obligated to fulfill any obligation if it is prevented from doing so due to force majeure.
11.2 Force majeure includes any circumstance beyond Replano's control that temporarily or permanently prevents the fulfillment of the Agreement, including but not limited to internet connectivity failures, telecommunication infrastructure failures, network attacks, power failures, civil unrest, mobilization, war, transport disruptions, strikes, exclusions, business interruptions, supply delays, fire, and flooding.
11.3 In the event of force majeure, Replano's obligations are suspended. If the force majeure lasts longer than 30 days, both parties are entitled to terminate the Agreement in writing without any obligation to compensate for damages.
Privacy and Data Protection
12.1 Replano processes Personal Data in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR).
12.2 Purposes of Processing Personal data will be processed for the following purposes:
To execute the Agreement, including offering the Service and support.
Communication with Users, including information about changes or updates.
To improve the quality and functionality of the Service.
Marketing purposes, only after explicit consent from the User.
12.3 Legal Bases for Processing Replano processes Personal Data based on:
Execution of the Agreement.
Compliance with legal obligations.
Legitimate interests of Replano, such as improving the Service.
Consent from the User, where applicable.
12.4 Rights of Data Subjects The User has the following rights regarding their Personal Data:
Right to access, correct, and delete.
Right to object to processing.
Right to restrict processing.
Right to data portability.
12.5 Retention Periods Personal data will be retained as long as necessary for the purposes mentioned above, unless a longer retention period is legally required. After the termination of the Agreement, data will be retained for up to 24 months unless the User requests earlier deletion.
12.6 Sharing with Third Parties Replano will share Personal Data with third parties only when necessary for the execution of the Service (e.g., hosting providers) or when legally required.
13. Confidentiality
13.1 Both parties are obliged to maintain the confidentiality of all Confidential Information obtained from each other in the context of the Agreement.
13.2 Confidential Information includes, but is not limited to, business information, technical data, customer information, and any other information that is marked as confidential or which is understood to be confidential due to its nature.
13.3 The confidentiality obligation does not apply to information that was publicly available at the time of disclosure or that becomes public without a breach of confidentiality.
13.4 If a party is required by law or a court ruling to disclose Confidential Information, it must notify the other party in advance.
14. Changes to the Terms and Conditions
14.1 Replano reserves the right to modify or supplement these Terms and Conditions.
14.2 Replano retains the right to change or amend these Terms and Conditions. Changes will be communicated at least one month before they take effect via email. The User has the right to terminate the Agreement if they disagree with the modified terms.
14.3 Continued use of the Service after the changes come into effect constitutes acceptance of the modified terms.
Applicable Law and Disputes
15.1 These Terms and Conditions are governed by Dutch law.
15.2 Disputes between Replano and the User will be exclusively submitted to the competent court in the district of Arnhem, unless mandatory legal provisions stipulate otherwise.
16. Final Provisions
16.1 If any provision of these Terms and Conditions is invalid or void, the remaining provisions will remain fully in effect. Replano will replace the invalid or void provision with a valid provision that closely matches the intent of the original provision.
16.2 The User may not transfer their rights and obligations under the Agreement to third parties without prior written consent from Replano.
16.3 Replano is entitled to transfer its rights and obligations under the Agreement to a third party in the event of, for example, a merger, acquisition, or transfer of activities.
16.4 These Terms and Conditions, together with the Agreement and any appendices, constitute the entire agreement between Replano and the User and supersede all prior written or oral agreements.
Contact information
Replano
Address: Melchersstraat 201, 6372KZ Landgraaf
VAT Number (BTW): NL002361879B33
Chamber of Commerce (KvK): 72694580
Email: admin@replano.io